If you have a charge from our website on your credit card, then you’ve come to the right place.
What Is This Charge On My Card?
You, or someone in your family, purchased one of our products. If it was you, well… you probably remember doing so. If it wasn’t you, then please ask your son or husband (yes, this happens more often then you might think).
Why Are There Multiple Charges on My Card?
Did you buy any additional products from us? We sometimes give you the option of adding complimentary products to your purchases. If you see multiple charges on the same day, then you took us up on that.
But I See Charges From AFTER The Day I Purchased!
Ok, so it sounds like you opted into a subscription program. We try to be VERY clear about these – here’s an example of the checkout page. But hey, if you didn’t mean to join it, then no worries – we’ll get you taken care of – all you’ve gotta do is contact us at +1-888-405-1915!
What Is Your Refund Policy?
If you’re not happy with your purchase, you get your money back, simple as that. And we’ll honor that for a full year from the original date of your purchase. Simply put, we don’t want your money if you don’t find value in our stuff.
So how do I know what I actually bought from you?
You just need to look at the emails you received on the date of your original purchase. Search in your inbox for this exact phrase (yes, quote marks and all): “Items in Your Order”. That will pull up the invoices we sent your way. Or, just contact us and we’ll let you know!
Hmmm, I’m Gonna Just Call My Bank To Contest The Charges…
We can’t stop you, but we will contest the chargeback, and we usually win (we keep good records). Here’s a better idea: contact us instead at +1-888-405-1915. We’ll promptly refund you, and rather than deal with a banking rep, you’ll get to talk to one of the awesome, friendly people from our team.
But Seriously, Someone Stole My Card And Bought Your Stuff…
In that case, yes, contact your bank. But please contact us too. We take fraud very seriously – it hurts our business and it’s just not cool – and we work with our banking partners to help track down credit card thieves.